Job title: Senior SERVICENOW Technical Specialist / Architect – Become founding member of new team for global SERVICENOW consulting partner. Cape Town. Hybrid. R900K – R1m.
Job type: Permanent
Emp type: Full-time
Salary: ZAR 1,000,000.00
Location: Cape Town
Job published: 31/03/2025
Job ID: 40617

Job Description

Unique opportunity for a ServiceNow Technical Specialist / Architect to be a founding member of a brand-new Cape Town team for a global ServiceNow consulting & implementation partner.

 

Based in Cape Town, this Senior ServiceNow Specialist role offers in between R900K and R1m.

 

The Client:

Global ServiceNow Consulting & Implementation partner with its brand new Cape Town office as the hub of ServiceNow operations expertise.

 

The Role:

You will work closely with the Head of Practice and the Head of Operations, taking ownership of the technical delivery of enterprise-level ServiceNow projects. You’ll guide technical engagements, ensure high-quality solution design and delivery, and drive successful outcomes for clients.

 

As a key member of their team, you will play a critical role in shaping and delivering ServiceNow modules, including ITSM Pro, ITOM, HRSD, APM, and SPM.

 

Your Responsibilities:

Lead ServiceNow Implementations: Architect and manage the end-to-end implementation of scalable ServiceNow solutions, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM.

Client Collaboration: Work closely with business leaders and technical teams to gather requirements and turn them into actionable, robust ServiceNow solutions.

Best Practices & Standards: Champion ServiceNow best practices, ensuring solutions align with both client requirements and long-term platform sustainability.

Customization & Development: Lead the development and customization of ServiceNow, using JavaScript, Flow Designer, REST/SOAP APIs, and other integration technologies to deliver tailored solutions.

Quality Assurance: Oversee testing, audits, and review processes for new implementations or existing workflows, ensuring quality and performance standards are met.

Mentorship & Leadership: Provide expert guidance to the team and third parties, encouraging collaboration and technical excellence.

Complex Problem Resolution: Tackle advanced technical challenges, ensuring system stability, performance, and reliability.

ServiceNow Instance Ownership: Co-manage ServiceNow instance in collaboration with the Head of Practice and Head of Operations.

Strategic Planning & Development: Contribute to account and project planning, proposals, and the development of services across the ServiceNow practice.

 

Minimum Requirements:

ServiceNow Expertise: At least 5 years of hands-on experience in ServiceNow consulting, particularly in ITSM Pro, ITOM, HRSD, APM, and SPM.

Certifications: ServiceNow certifications such as CIS, CAD, and CSA are highly desirable.

Advanced Technical Skills: Expertise in JavaScript, Flow Designer, REST/SOAP APIs, and ServiceNow integration strategies.

Architectural Design: Extensive experience designing scalable and complex ServiceNow architectures.

Proven Leadership: Demonstrated success leading large-scale ServiceNow implementations with a focus on technical and business alignment.

Communication Skills: Strong client-facing communication skills, with the ability to explain complex technical concepts to both technical and executive stakeholders.

Team Leadership: Proven ability to mentor and lead teams in delivering high-quality technical solutions.

Industry Knowledge: Familiarity with investment management applications (e.g., eFront, Intralinks, Simcorp Dimension) is preferred but not required.