Job Description

This is a fantastic opportunity for a Service Delivery Administrator to manage service delivery operations for South Africa’s Leading IT Enterprise Solutions Company.

This Service Delivery Administrator is based in Cape Town and is offering up to R300K per annum.

THE COMPANY

The premier Microsoft enterprise solutions provider, this company specialize in macro-level Microsoft & cloud implementations, integrations, and migrations for the largest enterprises in South Africa. 

With a volume-based product & a network of clients built over 30+ years of business, they are the industry leader & largest Microsoft/cloud solutions & licenses company in South Africa.

THE ROLE

As the Service Delivery Administrator, you'll play a pivotal role in providing administrative support to the Help Desk, Service Delivery Managers, and IT Operations Manager. Your tasks will include monthly billing for support provided to internal business units, clients, and vendors as well as assisting the Help Desk with incident and request assignment overflow. You'll collaborate with Service Delivery Managers on contracts, proposals, and quality checks, while also supporting the Billing & Training Coordinator in managing training agreements and bookings for business units. As you grow in the role, you'll take charge of this process entirely after three months. Additionally, you'll aid the Project Coordinator in meeting client billing requirements and maintain updated client information across our ticketing system, document management system, and CRM. Furthermore, you'll assist the IT Operations Manager in documenting business unit policies and procedures.

REQUIRED SKILLS

3 years’ experience in the IT industry

Experienced in MS Office

Strong reporting skills

Relevant customer service experience