This is an excellent opportunity IMPLEMENT and SUPPORT Tech Solutions with SOUTH AFRICA’s leading BPO company.
Be given the opportunity to be upskilled in the latest technologies with the company’s internal LMS.
Based in Cape Town this IT Support Technician position is offering up to R420K
Night Shift: 3pm - 12am (switches to 4pm - 1am during daylight savings)
*Must be based in Cape Town*
With a 15-year track-record of success, this is one of the strongest BPO Outsource Centre’s – who act as outsourcing and offshoring partners to significant businesses in SA and the USA.
Their Contact Centre in Cape Town has a rich history of delivering best in class BPO services, and they have a great reputation of delivering quality outsourced service offerings.
Their product offerings include: BPO Services, Customer Service, Telesales (Outbound & Inbound), Lead Generation (with live conference facility), Web\Live Chat, Customer support desk, New Customer Acquisition, SMS and Email strategies, Dormant Clients Re-activation, and Order Taking.
As the IT Support Technician, you will be providing excellent 1st and 2nd level desktop support, maintaining the operating system and security software utilised on the network. You will need to have exceptional interpersonal skills when approaching user problems and be proactively talking end-users through a series of actions to resolve a problem.
You will be responsible for troubleshooting and diagnosing technical issues with great attention to detail and a strong ability to solve problems. Your ability to interact with both end-users as well as staff in resolving hard or software related problems is of high importance in this role.
• At least 3 years’ experience
• 1st and 2nd line desktop support experience
• Strong Windows 7 knowledge
• Qualified A+ and N+ certification or relevant experience
• Excellent communication skills and attention to detail