Job title: Product Support Specialist – Gain INTERNATIONAL exposure supporting an ACCOUNTING CLOUD-BASED property management platform - R400k/annum (+ R10K Shift pay), Cape Town.
Job type: Permanent
Emp type: Full-time
Salary: ZAR 400,000.00
Location: Cape Town, South Africa
Job published: 16/03/2021
Job ID: 38642

Job Description

THE COMPANY:
 
This software development company has redefined the way property is managed with a comprehensive cloud-based software which optimizes building operations and performance. This software allows property owners and body corporates to manage properties efficiently and effectively on one simple platform. This business operates internationally, therefore giving you the opportunity to work with an international team and support customers abroad.

THE ROLE:
 
As a Software Support Consultant, you will be responsible for supporting the company’s global client base. This role will require you to have a good grasp of basic accounting knowledge, while providing world class technical support on a cloud based, comprehensive property management platform. To succeed in this position, you will need to have STRONG TECHNICAL SKILLS, EXCELLENT COMMUNICATION SKILLS and have experience supporting FINANCE OR ACCOUNTING SOFTWARE as you will be supporting a platform which manages accounting functions.  You will need to respond to user support calls and queries, train clients on the software, prepare training material and document issues to share with the team.
 
Required skills:
 
• Accounting Software Support experience 
• Strong technical skills
• At least 1 year Accounting Software Support experience 
• Ability to work in a fast-paced environment.
• Comfortable working Night Shifts, Public Holidays, Sundays, and Split Shifts (Rotational basis)